How to Complain about a Driving Examiner

by Driving Test

How to Complain about a DVSA Driving Examiner

What is the procedure for filing a formal complaint against a driving examiner?

Many new drivers ask themselves this after being unsuccessful on their first attempt at the practical test. First of all, I need to clarify that the outcome of a driving exam is final and cannot be challenged in court.

No appeals can be made from the examiner’s verdict. If you feel the test was administered unfairly, though, you may file an appeal.

If you believe your examiner’s ATTITUDE, NEGATIVE PERSONALITY OR POOR DEMEANOUR had an impact on your ability to perform to your best ability then you can complain about this. You may also complain if you believe your test was not correctly assessed or conducted by the examiner.

Trainee Driving Test Examiners

Personality and ability to work with others are tested repeatedly for anyone applying for the position of DVSA driving examiner.

From filling out an application to being assigned to a local DVSA Test Centre and beyond. Communication skills among trainee driving examiners are closely monitored, as are their interactions with applicants, personnel, and even the canteen and cleaning staff.

Manager of a Driving Testing Centre

However, the DVSA would really appreciate hearing your feedback on the general demeanour or attitude of a driving examiner. The management of the driving test centre should be contacted first if there is a problem with an examiner’s customer service abilities.

When we’re feeling down, we sometimes say or do things we’d later come to regret. So, get the manager’s email address so you can send an email to them later.

Customer Service for Driver & Vehicle Standards Agency

The centre manager, fingers crossed, will have an answer that satisfies you.

However, you can always contact the DVSA’s Customer Service Department if you’re not satisfied with the final result. They have 10 business days to respond to your grievance.

If you have it, please have your booking test reference number and driver licence number handy when contacting the DVSA.

If you have already passed the theoretical test, you may enter that number instead. The DVSA requires that all complaints be handled at the executive level. You may feel assured that your concern will be heard and resolved.

Email: customerservices@dvsa.gov.uk – DVSA’s customer care centre

For more information, write to:

DVSA
PO Box 280
Newcastle-Upon-Tyne
NE99 1FP

Going One Step Further with the Complaint

It is likely that the DVSA’s customer care department will be able to satisfy you. If you are unsatisfied with the DVSA’s response, you can take your complaint even further. You’ll find their contact info down here.

To contact the DVSA’s Head of Corporate Reputation, please email corporatereputation@dvsa.gov.uk.

Head of Corporate Reputation
DVSA
The Axis Building
112 Upper Parliament Street
Nottingham
NG1 6LP

Still not happy?

If you are unsatisfied with the response from the Head of Corporate Reputation, you can escalate your concern to the DVSA’s CEO.

ceo.correspondence@dvsa.gov.uk

Chief Executive’s Office
DVSA
The Axis Building
112 Upper Parliament Street
Nottingham
NG1 6LP

The Independent Claims Assessor

Within the DVSA, the chief executive’s office is the pinnacle where your concerns can be heard. But if you’re not satisfied, you can have the DVSA send your claim to an outside claims assessor (ICA).

To determine whether or not the DVSA followed proper procedures while handling your complaint, the Independent Claims Assessor will conduct an investigation. They will also provide you with a fair verdict. The ICA’s services are provided at no cost to the user. The following are some of the things the Independent Claims Assessor can look into:

  • bias or discrimination
  • unfair treatment
  • poor or misleading advice
  • failure to give information
  • mistakes
  • unreasonable delays
  • inappropriate staff behaviour

UK driving examiners, in general, are easygoing and pleasant people.

They can be talked to with no problems. But if you encounter an examiner whose customer service skills are below par, nothing will be done until you speak out.